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- The user entered “Underwater basket weaving, Bakersfield, CA,” hit tab, and pressed submit. He He mentioned that he would have expected the cursor to be in the text field by default.
- He clicked on the first class.
- He clicked on the button for After entering his address.He , the user commented that he liked seeing that Alyssa and Vladimir are were nearby. He commented noted that this motivated him to go further. He He also asked how far the class was from his home , and noted that the interface should have displayed that information.
- He then clicked the After clicking on the button for adding himself to the carpool but , he felt confused because he wanted to know more about the people in the carpool first. He wanted to click on their names and see a profile. This was a safety issue; the interface was not providing adequate information prior to setting up a carpool.
Task 2
- The user correctly selected the "Next Date" tab and clicked “Confirm.” Afterwards, user was able to quickly identify the view next schedule option.The user remarked that quickly completed the task, but he remarked that he did not know how to make page options go away after completing the task.
Task 3
- The user clicked “Swap Dates” from the "Next Date" tab, which led the user to the “My Carpools" tab already loaded with information about the Underwater Basket Weaving group. He selected the swap arrow on the date he wanted to remove and selected another arrow to complete the task. The user ignored , ignoring the cancel date column of selections. (We had intended for the user to select the date he wanted to remove using the cancel date column of selections.instead of from the swap date column; this showed us that the redundancy could potentially be confusing to users.)
Task 4
- The user selected noticed the notification on the “My Carpools” tab immediately upon seeing a notification, which caused him to immediately click on it.
- Following the page load, the user selected the “Underwater Basket Weaving” group.
- The user remarked that he would ordinarily “tab out to view his calendar and tab back to confirm the swap date.”
- He remarked that clicking the final "OK" would make the "My Carpools" schedule re-update with the revised dates after reading the messagemessage, confirming that he understood what he had done.
Task 5
- The user remarked that “Track Ride” is a little confusing because he wanted to track his ride, not to track another parent’s. However, he was able to quickly run through all the steps.
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User B
Task 1
- The After the user entered, “Underwater basket weaving, Bakersfield, CA”. He felt that CA,” he commented that he felt the field was too generic and would have preferred to see a “Location” field in addition to a description field.
- He clicked After clicking on the first class.He , the user strongly resisted going further because he didn't want to carpool with people he didn’t know, for the safety of his children.
- The user clicked the button to enter his address.
- Upon seeing that Alyssa and Vladimir were close to him, the user wondered whether they were close to him in the direction of the class or another direction. He suggested putting a map on the page.
- The user tried to select Alyssa and Vladimir, but didn’t understand why there were no checkboxes and failed to see the button to add himself to the carpool.Upon Upon seeing that button, he clicked it, signed up, checked the boxes for Alyssa and Vladimir, and proceeded.
Task 2
- The user promptly selected the "Next Date" tab.
- Upon selecting the "Next Date" tab, the user re-read his task description. The user seemed a little confused after selecting confirm. The The facilitator told the user that there was currently no feedback at the time. He was able to print route directions and get his schedule for the month instinctively.at the time.
- Afterwards, the user remarked that he was initially tempted to select the “My Carpools” tab.
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- The user recalled seeing something about swapping in “Next date” and selected the “Next Date” tab.
- Once there, he selected “Swap Dates” to get to the my carpools tab.
- The user selected the While selecting the date he wanted to swap and the new date to swap with. The , the user was confused with the language “you” and the option to swap with yourself.
- The user remarked that the swapping was very tricky and needed facilitator guidance to complete the task.
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- The user selected “My Carpools” and remarked that because the notification was catching his attention.
- The user selected “I accept” quickly after viewing the pop-up.
- On the following second pop-up screen, he initially clicked “cancel” because he wasn’t sure which dates were his, indicating he was not able to understand the date selection.
- The user was confused because in task 3, he only selected one date to swap, not two. He remarked that it was not clear in task 3 that the user was supposed to select as many dates as possible.
Task 5
- .
Task 5
- The user quickly completed the task, but he remarked
- The user quickly selected “Underwater Basket Weaving” and then “Track Ride.”
- The user remarked that there was confusion with the vocabulary “Track Ride” since he would be doing that to track someone else’s ride, not his own ride.
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User C
Task 1
- He doesn’t The user didn’t understand the “distance from you” column but clicked it anyway.
- He doesn’t didn’t like entering his mobile phone number .Big and presented big questions about trusting the other potential carpool partners.
- He didn’t understand why all of the dates were checked by default. He figured since I’m he was setting up a carpool, I he should only need to check a few of the dates.
Task 2
- The user completed the task following expected steps, but he felt confusion between selecting the "Next Date" tab and the "My Carpools" tab.
- He viewed the full schedule.
- He successfully confirmed his date.
Task 3
- The user navigated to " tab and the "My Carpools" tab.
Task 3
- The user forgot He forgot which date was next, so he navigated back to the "Next Date" tab to view the date.
- He selected a swap date button to initiate the swap.
- Initially, the user only selected a single date to swap. After receiving an error message, he then immediately selected another date to swap with.
Task 4
- The user noticed the notification and navigated to the “My Carpools” tab.
- He noticed another notification and navigated to the "Underwater Basket Weaving" tab.
- He made sure he did not have conflicts on either of those daysnotifications.
- The user noted that the pop-up display during the swap was slightly confusing, and that there should have been a more clear indication of which date he was swapping to and which date he was swapping from.
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