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User A is a friend of one of our team members. He is a parent.
User B
- -How we found him/her-
- -How representative he/she is-User B is a parent and graduate student at MIT. User B is friend of a friend of one of our team members and is a parent interested in carpooling in the future.
User C
- -How we found him/her-
- -How representative he/she is-
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- Severity:
- Heuristic:
- Problem:
- Solution:
User did not know whether to log in or search a class ID
- Severity: Medium
- Heuristic: Efficiency
- Problem: The user did not know whether or not he should log in first or enter the class ID
- Solution: Remove search option before logging in
User felt the maps for carpool search was unhelpful
- Severity: Medium
- Heuristic: Learnability
- Problem: The user did not understand what users corresponded to markers on the map
- Solution: Add users names on the map and have links from a name to the marker on the map
User are not noticing the next are not noticing the next Carpool Search panel
- Severity: Major
- Heuristic: Learnability
- Problem: The user did not notice that the next panel appears after clicking the appropriate buttons.
- Solution: Have the focus change the new panel when it appears.
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- Severity: Major
- Heuristic: Efficiency, Safety
- Problem: The user ignored popup confirmations.
- Solution: Use in-page confirmations that fade away automatically.
User cancelled further popup confirmations and lost direct feedback on submitting swap requests
- Severity: Major
- Heuristic: Learnability
- Problem: The user was unsure if his swap request was submitted.
- Solution: Use in-page confirmations that fade away automatically.
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