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Users
User A
- User A is a friend of one of our team members. He is a parent.
User B
- User B is a parent and graduate student at MIT. User B is friend of a friend of one of our team members and is a parent interested in carpooling in the future.
User C
- -How we found him/her--How . How representative he/she is-
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Use the following template when entering your problems. The last person entering usability problems should delete this. Only enter problems that haven't already been summarized below.
Problem Statement
- Severity:
- Heuristic:
- Problem:
- Solution:
User did not know whether to log in or search a class ID
- Severity: Medium
- Heuristic: Efficiency
- Problem: The user did not know whether or not he should log in first or enter the class ID
- Solution: Remove search option before logging in
User felt the maps for carpool search was unhelpful
- Severity: Medium
- Heuristic: Learnability
- Problem: The user did not understand what users corresponded to markers on the map
- Solution: Add users names on the map and have links from a name to the marker on the map
User are not noticing the next Carpool Search panel
- Severity: Major
- Heuristic: Learnability
- Problem: The user did not notice that the next panel appears after clicking the appropriate buttons.
- Solution: Have the focus change the new panel when it appears.
Maps are grabbing the scroll function
- Severity: Minor
- Heuristic: Consistency, Track state (i.e., mode)
- Problem: As the user scrolled around the page using the mouse wheel, if the mouse crossed a map, the page would stop scrolling and the map would zoom in and out.
- Solution: Turn off the functionality that allows the user to zoom using the scroll wheel. Instead, let them change the zoom by clicking on the appropriate buttons in the map.
The time of a given class is not displayed
- Severity: Minor
- Heuristic: Anticipation
- Problem: If the user is curious when a certain event meets for which he or she is signed up, no tab on our site shows him or her the time.
- Solution: Add the timings of each event to the My Carpools tab.
A stronger confirmation is needed on the Swap Dates tab
- Severity: Major
- Heuristic: Feedback
- Problem: After swapping dates with someone, the user does not get a message summarizing his or her new date.
- Solution: Add a stronger confirmation message.
Popup confirmations are too obtrusive and easily ignored.
- Severity: Major
- Heuristic: Efficiency, Safety
- Problem: The user ignored popup confirmations.
- Solution: Use in-page confirmations that fade away automatically.
User cancelled further popup confirmations and lost direct feedback on submitting swap requests
- Severity: Major
- Heuristic: Learnability
- Problem: The user was unsure if his swap request was submitted.
- Solution: Use in-page confirmations that fade away automatically.
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