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- Problem summary
- Severity: Cosmetic | Minor | Major | Catastrophic
- Solution:
Professional Staff
- Kept using "Submit" on update form for any change made to the job, whether it was an update or not.
Desk-worker 1
- Could not easily discern the meaning of "important", looked to add an important label.
- Attempt to add label by filtering by the given label -- click "Mechanical" to add label.
- Confused as to how communication with mechanic was done through the update widget, especially when no previous updates from mechanic listed. "Does starring let him know it's important? I don't know how to communicate him through this."
- "This is really cool and addictive. I want to assign everything to Jenks Jenkinson and Billy Bobby because I'm Michael McIntyre and I don't want to do anything."
Desk-worker 2
Reflection
Rebecca