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- You just marked a repair job as finished, but you need to get information about that job again. Find the important information about that job.
- Record the fact that the “Elevator broken” job is important.
- Record the fact that the “Elevator broken” job is a mechanical job.
- Assign the “Elevator broken” job to Billy Bob.
- Record the fact that the “Door lock jammed” job is finished.
- Find all repair jobs related to McCormick Hall.
- Record the fact that the “Toilet clogged” job is not finished.
- Let the mechanic working on the “Toilet clogged” job know that the toilet has not actually been fixed and needs to be fixed immediately.
- You realize there’s a cockroach infestation in the Maseeh Hall 1st floor restroom. Record that this problem exists and needs to be fixed by Jenks Jenkinson.
- Find Home Depot’s phone number.
- Find all jobs that have not been completed but are being worked on by a mechanic.
House Manager
- Did not know to star a job in order to mark it as important
- Severity: Major - Marking a job as important by using the star is a important and useful feature for house managers.
- Solution: Better indicate ability to star jobs.
- Was looking down at the keyboard while typing in the search bar and did not realize that jobs were automatically being filtered while he typed.
- Severity: Minor - This feature simply increases efficiency, but isn't necessary.
- Solution: Better indicate this automatically filter feature through text.
- Attempted to get back to the All page and view all jobs but was unable to because there was text in the search bar.
- Severity: Major - Not remembering there is text in the search bar will hide lots of jobs.
- Solution: Clear the search box when any additional filtering action is taken forcing filter then search opposed to search then filter.
- Got confused about the default text in the textfields for creating a new job. He thought that upon clicking in the textfield the text would go away but it didn't. He tried to backspace to delete it, which didn't work, so he gave up and just started typing, which made the default text go away.
- Severity: Minor - Eventually figured out how to get rid of text and will now know when creating jobs in the future.
- Solution: Clear the textfield when the user clicks inside it; this would be more consistent with other applications.
- Tried to look up "Jenks Jenkinson" in the main page search bar when he was asked to find contact information for Jenks.
- Severity: Minor - All the jobs assigned to Jenks appeared in the middle panel, but no contact information appeared. The user soon found the address book and was able to find Jenks' contact information there.
- Solution: Include the assignee's contact information in the assignment section of the right panel, or make it more obvious that the search bar on the main page only searches through job entries and not contact information.
- Pressed enter in an attempt to submit text in the large textfields (i.e., updates section and description for a new job), but resulted in cursor moving to the next line.
- Severity: Major - The house manager does not type that much in either of these textfields and would prefer to hit enter for submission for efficiency sake.
- Solution: Listen to the house manager and implement this feature to submit on hitting enter.
- Severity: Cosmetic | Minor | Major | Catastrophic
- Solution:
Professional Staff
- Did not immediately realize the jobs could be clicked.
- Severity: Minor - Figured out jobs were clickable then never experience problem again.
- Solution: Affordance for clicking is already implemented, try making it more apparent.
- Could not figure out how to make the job "important", instead made an update noting that the job was important.
- Severity: Major - Filtering important job, whether it is starred or labeled, is a crucial feature for house managers.
- Solution: Better indicate ability to star jobs, create a default important label.
- Had a very difficult time marking a job as "mechanical". Tried to filter and assign a mechanic.
- Severity: Major - Did not understand labels and how they affect jobs.
- Solution:
- A lot of trouble finding all jobs in McCormick, eventually used search feature.
- Severity: Minor - Once feature was used, it was quickly learned.
- Solution: Possibly auto tag location and create tabs for them in the left-most column.
- Attempted to click all to remove "McCormick" text from the search bar -- did not realize text still remained.
- Severity: Major - Not knowing remembering there is text in the search bar will hide lots of jobs.
- Solution: Clear the search box when any additional filtering action is taken forcing filter then search opposed to search then filter.
- Difficulty finding the button to create a new job.
- Severity: Cosmetic - The text "+ Job" was not clear to the user.
- Solution: Consider changing the wording, "Create Job" or "New Job".
- Kept using "Submit" on update form for any change made to the job, whether it was an update or not (mark complete/incomplete, assign, un-assign).
- Severity: Major - User does not understand the update feature.
- Solution: Possibly disable the submit button until there is text, additionally disable the assign button until a person is selected.
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