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- Learnability
- All 3 users weren't able to figure out what to do after the signup page (should’ve authenticated Twitter account, 1 and 3 attempted to change password)
- User 1 attempted to use comma delimited tags, while user 2 tried space delimited tags
- Users 1 and 3 didn’t realize you have to save tags using the “Save contact” button
- User 1 didn’t find resizing intuitive
- User 1 didn’t notice the tag search as separate from the name search
- Users 2 and 3 weren't sure what to do about “add contact” or “grid”
- User 2 found “add contact” to be out of place next to grid, thought it should be next to filters
- User 3 thought history was tied to interaction medium
- User 3 thought you could drag around contacts on the grid page
- Safety
- User 1 found that confirming leaving a page without saving was necessary
- Users 1 and 2 needed to authenticate, but didn’t and ran into errors when trying to engage with customers
- Efficiency
- User 1 was interested in last contacted date search
- User 1 wanted resizing in place
- User 2 wanted to search by content, such as emails
- User 3 wanted to read whole tweets
- User 3 expressed concerns that tweets were not automatically linked
- User 3 wanted to relate size of card on grid to priority, as well as metadata (ie tags)
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