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Video of the final implementation:http://www.youtube.com/watch?v=R0NJUoRmfBk
(Use 1080p)
Design Description:
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Finally, we discovered that user testing can be challenging because users often feel pressure to "do the right thing", rather than identify usability issues. There were instances where users became less communicative as they became frustrated with completing a scenario task. It was an important cue for us to be patient and re-assuring them that the problems lie in our design, and not their competence. We learned to accept criticism objectively and recognize that "the user is always right".