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Formative Evaluation Sheet

Aged to Perfection
Briefing

Our website is aimed at the elderly population as a way to connect with each other, foster community, and find information about hobbies and interests. You have the following scenarios you'd like to perform on our site.

Scenario Tasks

The following scenario tasks were given to our user testers.

  1. Look through a list of health related questions and choose to answer one.
  2. Find a person you don't know and try to connect with him or her with video.
  3. After talking with an user through video, you decided to add him or her as a friend.
Specific Questions/Feedback

We included a guided questions list in addition to collecting feedback on the fly as well as if we noticed any critical moments during the evaluation.

How hard was it complete the given tasks? Did you find any of the tasks unintuitive?
Is there anything annoying on the site and do you find it fast enough to perform the things you wanted?

User Testing

Talk about critical incidents (positive and negative), notes you took, feedback and quotes (Brian)

  • User 1
  • User 2

    • For user testing, we interviewed three users:

    • User1: A 65-year-old male professor at MIT; he is a regular internet user.
    • User2: A 67-year-old male retired stock trader in Cambridge, who is also proficient at use of internet.
    • User3: A third user is a 79-year-old female retired elementary school teacher without much computer experience. The testing was guided by a 30-year-old grandson who took notes and relayed info.

    Usability Problems

    • "How do I go back to home page?"
      • Description: Even though we have a grid to the top-left corner, it is not clear to the users that it brings them back to the home page.
      • Severity: Medium
      • Heuristic: Learnability
      • Solution: Animate the home page grid zooming into the top-left corner.
    • "Did I post something?"/"Where is my post?"
      • Description: After the user clicks on the "Post" button, the page refreshes with the user's answer buried somewhere in the middle of the page. He/she can't tell immediately if the post was successful.
      • Severity: Medium
      • Heuristic: Feedback
      • Solution: Instead of refreshing the page with new content, the button should dynamically insert content into the page and highlight the post that fades out gradually.
    •  
    User 3

    Presentation and Demo

    Presentation Slide:

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