...
- service advocate from Siobhan team
- David completed configurations for support group
- still waiting for approval engine fix in 8.1 dev environment for testing
- group documenting changes in June
- check in scheduled for 6/3/13 (come up with testing plan)
RAFT update:
- still on hold due to current sprint - Amon and Sherene to reach out when ready
...
- Exchange business analysis has started
- people and components (hardware/software) has ben have been mapped
- folllow up meeting for support group structure, roles and permissions scheduled completed 5/28
- Pat and Dave to configure support group and reports in June
- still waiting for approval engine fix in 8.1 dev environment for testing
- plan to move to production July
What services should move into change next?
- Altiris - July
- Casper - July
- Drupal Cloud - July
- DBA work (Pat and Garry to discuss with Mary in June)
Feedback on Remedy roll out thus far:
- can we set default impact level by service? by user? (preventing self selection by staff)
- internal notifications to a support group that a team member has created a change?
- external notifications to IS&T support groups that a change has been created against a certain service?
- external notifications to customers regarding changes (push as opposed to pull of information)