This is an early draft of a high-level phased deployment and adoption project plan for ServiceNow in IS&T to support ITSM processes. It features aggressive timelines and key milestones. There is no formal commitment to this plan or to ServiceNow at this time.
Commitment: Firm, Flexible, Discretionary (includes commitment to meet date target)
Critical Path: 1 or 0 (in the critical path for adoption)
Category: Request Fulfillment, Incident, Problem, Change, Service Catalog, Enterprise Integration etc. (loose mapping to ITSM categories)
Resources: Total number of hours estimated (use Resources Description field to indicate spread, concentration, etc.)
| Advanced Tables - Table Plus |
|---|
| columnTypes | D,S,S,I,S,I,S |
|---|
| autoNumber | true |
|---|
|
Proposed Date | Milestone | Commitment | Crit.Path | Category | Resources (hours) | Resources Description |
|---|
10/17/2013 | Single Sign-on and LDAP integration | High | 1 | Enterprise Integration | 20 | Small number of hours spread across Touchstone and LDAP OI staff |
|