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Item 1: Creating Help Tickets that have technical information filled out for the user:
This development project would solve the following problem: Customer Support gets a bug report for a web application, but the user does not know or report on what browser, what operating system, and what page did the bug occur. forcing, which forces CS to ask those questions and teach the user over the phone how to answer them, or in the case of email, to never get those questions answered. This in turn costs each application development team time trying to reproduce a bug that is not fully described.
The solution is relatively straight-forward: create a small JavaScript program that when called opens up a window with a small form prepopulated with browser version, operating system version, page the bug occurred on , and any text the application showed as an error message. The user then fills in just what they were doing at the time and clicks send. The form submits to cgiemail or another emailing service, which then sends it on to the customer support RT queue. The user gets an email back with the ticket number, as per usual and from the their the normal CS bug reporting workflow continues.