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Everyone wants our online tools and services, library services, and  spaces to be relevant and easy to use. The User Experience & Web  Services (UX) program brings our knowledge of design, usability, and  user research to provide a fresh and holistic perspective to improving  the user experience.


*Staff:* See [User Experience & Web Services in the staff directory|http://libguides.mit.edu/content.php?pid=110460&sid=1117257]

*Email lists:*

* [*web-lib@mit.edu*|mailto:web-lib@mit.edu] \- Use this list to ask questions, send feedback, or request updates for the public web site, or ask about adding new sites or areas of content. Please note: this email is for staff use only. The public should use Ask Us, and questions will be routed to the web staff as appropriate.
* [ux-lib@mit.edu|mailto:ux-lib@mit.edu] \- Use this email if you have a request for UX assistance not related to the web or online interfaces or tools.
* [webmaster@libraries.mit.edu|mailto:webmaster@libraries.mit.edu] \- We are discouraging use of this list. MIT users should use Ask Us for questions about the web site; this list should only be used by non-MIT members of the public who cannot use Ask Us.
* uig-lib@mit.edu - This is now an internal list used just within UIG. Anyone else should send any questions about the web or our online interfaces to [web-lib@mit.edu|mailto:web-lib@mit.edu].  
* [ux-lib-all|mailto:ux-lib-all] \- Same as ux-lib@mit.edu list, but also includes admin assistants.







h3. Web Services

The User Interface Group (UIG) within UX leads the development and maintenance of our web and mobile interfaces, and performs usability tests.


* [UIG wiki|LIBUI:User Interface Group] \- includes info and results of usability tests
* [Public Web Guidelines|http://libguides.mit.edu/guidelines]
* [LibGuides Documentation|http://libguides.mit.edu/libghelp]
* [LibCal Documentation|http://libguides.mit.edu/libcal]
* [LibAnswers Documentation|http://libguides.mit.edu/libanswers]

h3. UX Studies & Initiatives

*Studies:*
* [Digital Scholarship at MIT: Spring 2011|http://libguides.mit.edu/loader.php?type=d&id=613063]
* [Library space: Spring 2011|http://libguides.mit.edu/loader.php?type=d&id=581737]The space study in spring 2011 resulted in a number of reports. Aside from the presentation above, there is also a [short summary|http://libguides.mit.edu/loader.php?type=d&id=581737], a [summary of the qualitative data|http://libguides.mit.edu/loader.php?type=d&id=496932], and the [task survey tool|http://libguides.mit.edu/loader.php?type=d&id=496933].
* [Library Hours - Space Study Spring 2011|http://libguides.mit.edu/loader.php?type=d&id=576457]
* [Patron for a Day: Fall 2010|http://libguides.mit.edu/loader.php?type=d&id=496935]
* [Information-Seeking Behavior photo diary study: 2006|http://libstaff.mit.edu/webgroup/userneeds/index.html]

*Initiatives:*

* [Betas Program|LIBUX:Betas and Widgets]

*Past initiatives:*
* [Emerging Technology Sub-Group|LIBUX:Emerging tech subgroup]
* [UX Public Spaces|LIBUX:Public spaces UX group]

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