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h2. Overview of Faculty and Student Experiences' Metrics Development |
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Contents
The Metrics Framework table below organizes the current list of FSX metrics into a quasi-balanced scorecard format that is consistent across the areas in CSS. Columns in the table are individual lines of business, usually headed by a Team Leader. A second piece of the framework is a sub-section on metrics definitions and further documentation if needed about how they are produced.
The actual values for these metrics are shown in a series of tables in the next section, where we present up to five quarters of data if it is available.
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Metrics Framework
In the table below, the left column marks off the "balanced scorecard" quadrants in our metrics framework. Adjacent columns list by "line of business" the current roster of existing or potential metrics. The metrics are in various states of development --
- bold face indicates "operational" metrics, with a defined means of production, and a historical record;
- normal face are for "possible" metrics, that aren't well established now but could be with a small development effort using existing systems;
- italic face shows "prospective" metrics, desirable metrics that don't know have a path to becoming established.
New metrics ideas can be introduced at any time. Continuous improvement efforts seek to move prospective metrics to possible, and possible to operational, within the normal operations of the teams involved.
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Metrics Quadrant
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Athena
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Printing
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Service Outcomes
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Resource Utilization
by the Community
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Resource Utilization
in support of the Service
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% Duplex
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Process Performance
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Finances
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Cost per Page
Definitions and Means of Production
The FSX Metrics Definitions page holds a table listing metrics we have in some detail, and identifying measures we'd like to build.
Five (or more) Quarters of Measures Presentation
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h3. Contents The Metrics Framework table below organizes the current list of FSX metrics into a quasi-balanced scorecard format that is consistent across the areas in CSS. Columns in the table are individual lines of business, usually headed by a Team Leader. A second piece of the framework is a sub-section on metrics definitions and further documentation if needed about how they are produced. The actual values for these metrics are shown in a series of tables in the next section, where we present up to five quarters of data if it is available. . h3. Metrics Framework In the table below, the left column marks off the "balanced scorecard" quadrants in our metrics framework. Adjacent columns list by "line of business" the current roster of existing or potential metrics. The metrics are in various states of development \-\- *\- bold face* indicates "operational" metrics, with a defined means of production, and a historical record; \- normal face are for "possible" metrics, that aren't well established now but could be with a small development effort using existing systems; _\- italic face_ shows "prospective" metrics, desirable metrics that don't know have a path to becoming established. New metrics ideas can be introduced at any time. Continuous improvement efforts seek to move prospective metrics to possible, and possible to operational, within the normal operations of the teams involved. || Metrics Quadrant || Athena \\ || Printing || | Service Outcomes \\ | \\ | | | Resource Utilization \\ by the Community \\ | *Total Logins by Type* \\ \\ *Unique Logins* \\ \\ *Cluster Utilization* \\ \\ | *Total Printers* \\ \\ *Pages Printed* | | Resource Utilization \\ in support of the Service \\ | _Software Usage by Type_ \\ \\ \\ | *% Duplex* | | Process Performance \\ | | | | Finances \\ | \\ _ _ \\ | *Cost per Page* | h3. Definitions and Means of Production The [FSX Metrics Definitions|https://wikis.mit.edu/confluence/display/CSS/FSX+Metrics+Definitions] page holds a table listing metrics we have in some detail, and identifying measures we'd like to build. h4. h2. Five (or more) Quarters of Measures Presentation ---- {anchor:FSX-metrics} {comment}{viewxls:name=FSX metrics.xls}{comment} {viewdoc |
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Extended Narrative
A full version of the Athena quarterly report is available at the Athena Quarterly Reports page, which is included below.
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A shorter excerpt from the report is presented here.
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Team Leaders upload fresh versions of their metrics documents here. |
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h4. Extended Narrative
A full version of the Athena quarterly report is available at the [Athena Quarterly Reports page|https://wikis.mit.edu/confluence/display/athena/Athena+Quarterly+Reports], which is included below.
{include:athena:Athena Quarterly Reports}
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A shorter excerpt from the report is presented here.
{viewdoc:name=FSX report.doc}
{panel}
Team Leaders upload fresh versions of their metrics documents here.
{panel}
{attachments:old=true|upload=true}
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h3. |