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2/3/2010 |
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-- Public facing measures developed the requirement of an "aging tickets" display for the report, similar to stanford. |
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The attached brio file extracts lots of data fields for lots of queues from the warehouse. |
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You paste the pivotted results into the data area of the attached aging-tickets spreadsheet, which does some supplemental calculations and then creates pivots and histogrammatic charts. |
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Will need to refine the list of queues, mostly to include actively managed, client-interaction queues. Unmanaged queues or inconsistent standards in queue mgmt will increase the counts of tickets that are allowed to grow old without attention. |
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