Review of our Service Portfolio user stories to date:
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Operations Point of View
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Tier III Support Point of View
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Software Release Team Point of View
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Service Portfolio Manager Point of View
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Help Desk Consultant Point of View
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Additional discussion:
- we are struggling with two issues: assess management (service portfolio) and workflow and procedure management (calendar, processes)
- need to decide how to use additional information Scott elicited from us
- need to narrow scope into digestible chunks
- need to revisit requirements and refine
- need to decide how to house the service portfolio and structure it
- need to revisit Release Core charter and begin marketing plan
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Possible targets for January:
- revisit requirements based on user stories and deliverables time line (1/6/11)
- sponsor meeting (1/10/11)
- requirements based on user stories and deliverables (1/13/11and 1/20/11)
- decide structure and platform for service portfolio (1/1327/11)
Other tasks TBD:
- continue work on data dictionary with Service catalog
- start populating data (1/20/11)
- revisit Release Core charter and draft marketing plan (1/27/11)