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Describe how you conducted your user test. Describe how you found your users and how representative they are of your target user population (but don't identify your users by name). Describe how the users were briefed and what tasks they performed; if you did a demo for them as part of your briefing, justify that decision. List the usability problems you found, and discuss how you might solve them.
Briefing
All users where briefed in exactly the same way, which is similar to the briefing we did for the paper prototypes since it proved to be very efficient and clear.
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World Insider - User Tasks
Task 1: Log In/Register
Wiki Markup
You want to gain access to the website.
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Therefore, add a “trip” to your profile including basic info (like destination and date), top things to do there.
Task 3: Add Friends
Wiki Markup
Send an email invitation to a friend who might not know about this website yet and you want to introduce him/her to the website.
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Additional points: She then refreshed the page out of curiosity and noticed that after being logged in, simply refreshing the page logs you out which to her seemed a little bit strange. She made a valid point, although we do regard this as a more complicated functionality which is independent of the "visible" design.
*Task 2:
Task 3:
*The trip was created successfully. Suggested that the list of activities be sorted (which we had initially done but reverted since trip advisor has a very similar list, which we guess has to do with the most frequently used trips). She suggested also that instead one could be able to type into the boxes and have it try to match something in the list automatically (i.e. autofill).
Task 3: Found it not so intuitive what "view all" meant, but managed to otherwise find the friend successfully by typing in the name. Mentioned it was not good that you could only search by first name, and that definitely the search bar should be able to accept pressing "enter." Did not entirely like the tabular display of friends and the fact that they don't come up in alphabetical order.
Task 4: Found the map functionality very useful and intuitive at the beginning. Got a little confused when she had to specifically pick the trip "Athens" herself from the friend's profile rather than being re-directed directly.
Overall feedback was enthusiastic and user was inquisitive and curious. She liked the layout but mentioned that a lot more "enter" and "double-click" functionality should be used since it's more intuitive. She said the interface is pretty user friendly in general, just that given the potential of website seeing a lot more functionality and interaction with the map would be exciting.Task 4:
User 2
Background:
Female student at MIT, course 9. She is a sailor and has little experience designing websites. Is a heavy user of social networking websites. Fits target population since she travels back and forth and enjoys documenting her trips. Proficient in English, French, Cantonese, Mandarin, and Korean.
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