Question1ForCSS-AllHandsMtg01280.docxBelow are the questions (with facilitators) we will discuss at the January All Hands meeting. These discussions will be scribed and input used for future CSS planning and where appropriate, IS&T responses to various Task Force recommendations that evolved as part of the Institute wide cost savings initiatives.
(NOTE: The discussion feedback to the questions is listed at the bottom of this page.)
1. Centralizing purchasing and management of computer software - what role should IS&T play in purchasing software for the community?
...
3. What, if anything, is the role of AUX in removing pain points in using MIT enterprise systems?4. Is ?
- What should we train on?
- What should we document?
- How do we enforce (or encourage) the implementation of
...
- our recommendations (e.g.,
...
- usability, accessibility)?
- If so, how do we envision requiring these elements in MIT enterprise applications?
- Should the business (e.g., non-IS&T) have overall responsibility resonsibility and ownership and solely engage IS&T to apply technology to meet their business needsneed?
54. What are the biggest technical pain points you experience or see clients experience with the products/services we support?
65. If MIT decides to decustomize our enterprise applications, where should AUX focus our training and documentation efforts:
- MIT specific applications
- Desktop applications
- other
76. If you could name one thing that IS&T could do to improve the quality of technical support we are able to provide, what would it be and why?
87. When considering different sourcing models what do you think are the key considerations for determining whether certain work should be done internally vs. by an outside organization?
98. Where does the work of CSS overlap with the academic mission of MIT?
- Does IS&T/CSS clearly identify the computing environment we set up for the students as part of our mission?
- Are there opportunities in this realm that we are missing?
Discussion Feedback for Questions 1-8:
Question1ForCSS-AllHandsMtg012810.docx
Question2ForCSS-AllHandsMtg012810.docx
Question3ForCSS-AllHandsMtg012810.docx
Question4ForCSS-AllHandsMtg012810.docx
Question5ForCSS-AllHandsMtg012810.docx
Question6ForCSS-AllHandsMtg012810.docx
Question7forCSS-AllHandsMtg012810.docx
Question8ForCSS-AllhandsMtg012810.doc