Prototype photos
Digital photos of the pieces of your prototype. Show the prototype in interesting states; don't just show a blank window. Although you will iterate your paper prototype during this assignment, the photos only need to show one iteration.
Briefing
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Briefing
Thank you for choosing to participate in the testing of our prototype. The goal of this test is to find deficiencies in our prototype so that we can improve the usability of our system. To be clear, you are not the subject of this test, and you should not be worried about making mistakes, as this will provide valuable feedback to us about our system. The protype you will be testing is intended to mimic the functionality of a website. The purpose of this website is to provide a quick and easy way to contact your local government officials. While not required, it would be helpful if you talk through your though process as you are carrying out the tasks that we will provide for you. Your participation in this test is entirely at your discretion, and you may stop testing at any time. |
Scenario Tasks
Task #1: Find a representative in your area
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Task #3: Schedule a call to a representative.
Observations
User Testing Round 1:
User #1:
This user explained his actions well.
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He did not know how to cancel a call (he didn't notice the button). Also, he wasn't sure what the initial selection on the scheduler was. Suggested account/login at first, but was quickly convinced otherwise. Filtering is nice, but is there a way to filter ALL politicians? Ad Add a biography page for the politicians. Maybe consolidate the buttons on the interface (reduce visual clutter). Maybe extend the scheduling app to show office hours, meetings, etc. Add e-mails, twitter, etc? Also, maybe stats for politicians (how many people contact what offices).
User Testing Round 2:
User #1:
Task #1: This task still seems to remain simple for the users, despite the addition of a new button at the bottom of the scene.
Task #2: Seemed to find the new "leave a voicemail" button with no problems. Not sure if she noticed how to change the office, though. The voicemail widget was still intuitive.
Task #3: Found the "schedule a call" button in the new layout much faster than in task 2. The calendar app was confusing in the available/unavailable times.
Tips: Include a legend for the calendar and maybe include closed business hours/ etc. Explain the call scheduling process (what happens at designated time). Enable a search by representative name?
User #2:
Task #1: The initial screen doesn't seem to need any explanation. The sparseness seems to work well to attract the user to the data entry field.
Task #2: Found the button rapidly, but didn't seem to notice the office selection (again). Will ask about it once the tests are finished. Was confused about the "record button", mistaking the title for the action button, but once nothing happened, he figured out his error.
Task #3: Found the call button easily. The consistency seems to work for the users. Seemed to understand the calendar interface without any trouble. (Update: thought grey meant "open." Had a few issues with the calendar.)
Tips: Have the next/previous week buttons on the top. Had a question about the length of a scheduled call; he thought he had to specify the length. Maybe put the office selection on the 'next' page.
User #3:
Task #1: Noticed (and asked about) the "cancel a scheduled call" button. Other than that, the task was easy.
Task #2: Verbally wondered how to start a new recording until she saw the record button. Otherwise, smooth sailing.
Task #3: Confused about the calendar's gray times. We had to explain ow the calendar works.
Tips: Confused about "cancel scheduled call" button. Include a legend for the calendar. Drop-down menu to select office.
Prototype iteration
First, add a large, red button underneath the zip code search box with the text "CANCEL A SCHEDULED CALL"
The improved scheduler interface – grayed out times before the present, and the present time is clearly marked by a red line. Eliminated times outside of the representative's published availability.
Search results page should show the instruction: "Select an office to contact:". Fold the representatives' papers in half to get rid of the buttons (the blocks around each office are the buttons now), and add another screen after an office has been selected. This screen should look kind of like this:
Either go to a new page when one of the buttons is clicked (like our old design), or make the new elements appear below the buttons.
New Prototype Photos
<images> and explanation.
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