User Analysis:
User Personas
Single-use participants
These users will probably only use the site once; they care about the issue and want to be heard, but only if it doesn't interfere with their day-to-day activities. Their time is valued highly, so if your interface gives them an error, asks for too much information, or requires them to scroll through a page to find what they want, they will close the tab and never look back.
Wiki Markup
These users are passionate about the issue; they need something to do (a protest to go to, a representative to call or write to, some code to write, some posters to design, etc.), and after that, they need the next thing to do. If you give them a place to start, a good estimate for the time commitment of each task, and the motivation to continue working at every step, these users will be very effective. They are willing to put up with more frustration than the single-use crowd, but don't let them get discouraged.
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Would create an account: Maybe
Task Analysis:
The overall goal in our program is to allow interested activists to contact their congressman by phone. This can be broken down into three main tasks:
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Subtask: User can review their own message
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