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New metrics ideas can be introduced at any time. Continuous improvement efforts seek to move prospective metrics to possible, and possible to operational, within the normal operations of the teams involved.
Metrics Quadrant | Athena | Printing |
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Service Outcomes |
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Resource Utilization | Total Logins by Type | Total Printers |
Resource Utilization | Software Usage by Type | % Duplex |
Process Performance |
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Finances |
| Cost per Page |
Definitions and Means of Production
The FSX Metrics Definitions page holds a table listing metrics we have in some detail, and identifying measures we'd like to build.
Five (or more) Quarters of Measures Presentation
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{viewxls:name=FSX metrics.xls} |
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Extended Narrative
A full version of the Athena quarterly report is available at the Athena Quarterly Reports page, which is included below.
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A shorter excerpt from the report is presented here.
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Team Leaders upload fresh versions of their metrics documents here. |
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