I. Outline the kinds of changes that take place for the particular service
- business service
- technical components
- configuration items
II. Establish each stakeholder's role visa vie the service - categorize the work
- support groups
- permissions
- roles/tasks
III. Establish level of information required in the ticket for that service
IV. Establish expectations for approvals
- class of changes
- impact of changes
V. Discuss and designate the "service advocate"
- This is the person on the team who will take the lead on making sure the changes have the right amount of info and that changes are actually being documented (maintenance mode)
- DRAFT Service Advocate Wallet Card.docx