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Comment: Corrected links that should have been relative instead of absolute.

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  1. Each person in the support group can log in
  2. Each person in the group can see change tickets
  3. Change managers can enter and self approve changes (Impact Level = 4)
  4. Change approvers can approve tickets changes in terms of timing (Impact Level > 3 and Class = Standard)
  5. Change approvers can approve changes in terms of content and timing (Impact > 3 and Class = Normal)
  6. Change viewers cannot change or modify tickets

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  1. Correct service is listed
  2. Notes have enough information for managers to understand the change and impact on other services
  3. Any relevant components (CI = servers, applications, etc) that are being changed are listed in the notes for reference