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Basic guidelines for running reports:
From the Applications tab on the far left select "Quick Links"
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If you wish to change the report, click on the pencil to edit
You then have several options:
- change title
- change description
- change content view (chart, list)
- change the groupings or fields
- add filters (limit the changes to a particular date range, etc)
Please note that if you save the report after editing, then you have permanently altered the report. You can click "Save As" in the upper right hand corner and keep this version of the report in addition to the original. If you want to keep this report version private, simply check the box on the left hand side under Content.
Once you have edited the report and saved, hit the run button
You can export the web report into excel by clicking the icon in upper left hand corner
You then choose your format and download to your desktop
You can also drill down on a specific ticket by clicking on the link
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Reports Forms "hidden feature": https://onbmc.com/mit-dev/arsys/forms/onbmc-s/
Please note that this link is currently to the development environment and will need to be updated...