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Thalia Domain Provisioning Process 

All customer communications should go through the Thalia RTqueue: thalia-support or thalia-request.
Thalia support handles domain requests.

Requirements before beginning:

• Support person must be a Thalia "Super-User" and an "admin" on the thalia-info list.
  • Thalia Super-User: person who can register in a new domain. Access for this has to be added to a config file on the Thalia server. Ask Qing to be added as a Super-User.
    • Current super-users are: Qing, Hunter, Robin.
  • Thalia-info Email List: only an admin of the list can add new subscribers. 
    • Arnis, Janet, Jeanne.
• All customer communications must be recorded in one of either of these Thalia's RTqueues: thalia-support or thalia-request.
  
  

How to provision a new Thalia domain:

1. After a request Request for a Thalia domain is received via RT queue.
   1. Create a new ticket for requests received via other venues. 
   Send RTqueue, send the Preliminary Questionnairevia RT.
   1. Receive answers to Preliminary Questionnaire.
       
2. Determine if a Thalia domain is to be granted to this customer.
   1. Good candidate:
   2. Red Flags:
       
3. Send the Follow-up Questionnaire.
   1. Make sure answers received are complete.
        
4. Forward domain request to Qing Dong, dongq@mit.edu via RT.
   1. Batch domain requests and submit on Wednesdays.
      1. Qing
      asks
      1. will ask the Touchstone people to add the domain to their database.
      2. Qing
      creates
      1. will create the new domain in the alfresco database.
      2. Qing
      emails
      1. will email Thalia support that domain creation is successful.
      2. Turn-around is
      2
      1. generally two days.
           
5. Thalia support creates the domain administrator/s.
   1. Login Go to https://domain-name.thalia.mit.edu/resttest.jsp
   2. Click on the "Super User Self Reg" button.
      1. It should return "status=true"
   3. Login to the new domain: https://domain-name.thalia.mit.edu/resttest.jsp and create
   4. Create user accounts for the domain administrator/s.
      1. Remember to check the "Is Domain Administrator" box.
      2. Go here to learn how to create a user account and domain administrators: http://thalia-test.mit.edu/help/creatingusers.html
           
6. Add the domain administrator/s to the thalia-info mailman list.
     
7. Send the Welcome to Your Thalia Domain letter.
    
8. Update the Matrix of Thalia Customers.
   
   
   
   

Fun Technical Stuff for Non-Combatants:

What is happening when a domain is created (notes from Qing):

1.       We need to ask Bob (rbasch@mit.edu) to add the new host name (eg. daper.thalia.mit.edu) to the idp metadata either via im or email. The metadata will be refreshed on the idp server in one hour

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