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- Working with DLCs
- Working with other IS&T groups
- Working with individuals in the MIT community
- Providing tier 1 support and escalation
- Implement support Service Level Agreements
- MDS Long Term
- MDS Short Term
- MDS On Call
- DCAD Web and FileMaker Maintenance
- DCAD Web and FileMaker Managed Hosting
- Update systems with patches and new versions
- Provide tier 3 support
- Provide effective training and documentation
Assist individuals in making informed technology choices that enable the MIT mission
- Provide computer and hardware purchasing advice
- Lead community outreach efforts based on responsible and safe IT use (security FYI, student orientation)
- Listen to community needs and requirements through customer interfaces
- Participate in and provide meaningful feedback into the software release process