some resources
The Smart-Talk Trap, Jeffrey Pfeffer & Robert I. Sutton.Harvard Business Review May/June 1999.
...
If we're so smart, why can't we get anything done? Fast Company's 16 rules to help you make things happen
National Staff Development Council: Take action to bridge the knowing-doing gap
Interview with Bob Sutton on his book and research
From BusinessWeek, Chapter One of the Pfeffer-Sutton book
...