...
- Why is the task being done?
- Make it easier for the user to choose their order
- What does the user need to know or have before doing the task?
- Needs to have a general idea of what kind of food they want
- Where is the task being performed?
- On the device
- How often is the task performed?
- About 2-3 times per customer for filtering and comparing
- What are its time or resource constraints?
- Resource constraints is number of devices in the restaurants
- How is the task learned?
- Customer needs to be informed of option
- What can go wrong? (Exceptions, errors, emergencies)
- Device could malfunction or there could be a bad connection between the customer's device and the kitchen.
3.
...
After the meal, customers are left waiting for the bill while the waiter or waitress is bogged on with other customers. This can be a very inefficient process. With OpenMenu, customers will be able to swipe their cards at the table or choose the cash option to get the waiter's or waitress' attention. The option of splitting the check and calculating the tips will also be included to make everyone's lives easier.
...
Subtasks
...
- Split the check
- Calculate tip
...
Questions
...
- Why is the task being done?
- Allow the customer to pay and split bills quickly and easily
- What does the user need to know or have before doing the task?
- An idea of how they want to pay the bill
- Where is the task being performed?
- On the device
- How often is the task performed?
- Once at the end of every meal
- What are its time or resource constraints?
- Resource constraints is number of devices in the restaurants
- How is the task learned?
- Customer will be prompted and guided through the payment process
- What can go wrong? (Exceptions, errors, emergencies)
- Device could be unable to pull up the bill or read the credit card
...
Play Touchscreen Games or Browse Web
While waiting for food, customers are often bored with nothing to do. And since food preparation can take a long time, sometimes upwards of an hour, users can get bored or annoyed very quickly. With OpenMenu offering games and web browsing, the customers can be pass the time easily while waiting for their food. For the customer going out by himself, this is a good way to pass the time while waiting for food. For customers going out in groups, the games are a great way to socialize with their friends.
...
Questions
...
- Why is the task being done?
- To entertain the customer while waiting for their food to arrive
- What does the user need to know or have before doing the task?
- The user simply needs to be informed by the waiter/waitress that this feature exists
- Where is the task being performed?
- On the device
- How often is the task performed?
- Presumably after every customer orders (very often)
- What are its time or resource constraints?
- Only depends on if there are enough devices for every customer currently in the restaurant
- How is the task learned?
- Customer only needs to be informed that the feature exists
- What can go wrong? (Exceptions, errors, emergencies)
- Device could break
4. View and Pay Bill
After the meal, customers are left waiting for the bill while the waiter or waitress is bogged on with other customers. This can be a very inefficient process. With OpenMenu, customers will be able to swipe their cards at the table or choose the cash option to get the waiter's or waitress' attention. The option of splitting the check and calculating the tips will also be included to make everyone's lives easier.
...
Subtasks
...
- Split the check
- Calculate tip
...
Questions
...
- Why is the task being done?
- Allow the customer to pay and split bills quickly and easily
- What does the user need to know or have before doing the task?
- An idea of how they want to pay the bill
- Where is the task being performed?
- On the device
- How often is the task performed?
- Once at the end of every meal
- What are its time or resource constraints?
- Resource constraints is number of devices in the restaurants
- How is the task learned?
- Customer will be prompted and guided through the payment process
- What can go wrong? (Exceptions, errors, emergencies)
- Device could be unable to pull up the bill or read the credit card