Page History

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• Support person must be a Thalia "Super-User" .Support person must be and an "admin" on the thalia-info list.
  All customer communications must be recorded in
  • Thalia
  's RTqueues: thalia-support, thalia-request.Thalia
  • Super-User: person who can register in a new domain. Access for this has to be added to a config file on the Thalia server. Ask Qing to be added as a Super-User.
    • Current super-users are: Qing, Hunter, Robin.
  • Thalia-info Email List: only an admin of the list can add new subscribers. 
    • Arnis, Janet, Jeanne.
  • All customer communications must be recorded in one of either of these Thalia's RTqueues: thalia-support or thalia-request.
    
    

  How to provision a new Thalia domain:

  1. After a request for a Thalia domain is received via RTqueue, send the Preliminary Questionnaire.
     1. Receive answers to Preliminary Questionnaire.
         
  2. Determine if a Thalia domain is to be granted to this customer.
     1. YesGood candidate:No
     2. Red Flags:
         
  3. Send the Follow-up Questionnaire.
     1. Make sure answers received are complete.
          
  4. Forward domain request to Qing Dong, dongq@mit.edu via RT.
     1. Batch domain requests and submit on Wednesdays.
        1. Qing will ask the Touchstone people to add the domain to their database.
        2. Qing will create the new domain in the alfresco database.
        3. Qing will email Thalia support that domain creation is successful.
        4. Turn-around is generally two days.
             
  5. Thalia support creates the domain administrator/s.
     1. Go to https://domain-name.thalia.mit.edu/resttest.jsp
     2. Click on the "Super User Self Reg" button.
        1. It should return "status=true"
     3. Login to the new domain: https://domain-name.thalia.mit.edu
     4. Create user accounts for the domain administrator/s.
        1. Remember to check the "Is Domain Administrator" box.
        2. Go here to learn how to create a user account and domain administrators: http://thalia-test.mit.edu/help/creatingusers.html
             
  6. Add the domain administrator/s to the thalia-info mailman list.
       
  7. Send the Welcome to Your Thalia Domain letter.
      
  8. Update the Matrix of Thalia Customers.
     
     
     
     

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  Fun Technical Stuff for Non-Combatants:

  What is happening when a domain is created (notes from Qing):
  

  1.       We need to ask Bob (rbasch@mit.edu) to add the new host name (eg. daper.thalia.mit.edu) to the idp metadata either via im or email. The metadata will be refreshed on the idp server in one hour

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