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New metrics ideas can be introduced at any time. Continuous improvement efforts seek to move prospective metrics to possible, and possible to operational, within the normal operations of the teams involved.
Metrics Quadrant | Athena | Laptop Loaner Program | Initiatives | Printing | |
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Service Outcomes | Client Satisfaction or |
| Initiatives that demonstrate having | ||
Resource Utilization | # of Student loanees | # of Initiatives? | by the Community | Total Logins by Type | Total Printers |
Resource Utilization | Software Usage by Type | % Duplex | |||
Process Performance | Typical session length | Rate of loan recovery |
| Initiative duration? | |
Finances | spending on printing? |
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| Cost per Page |
Definitions and Means of Production
The FSX Metrics Definitions and Means of Production page holds a table listing metrics we have in some detail, and identifying measures we'd like to build.
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{viewxls:name=FSX metrics.xls} |
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Extended Narrative
A full version of the Athena quarterly report is available at the Athena Quarterly Reports page, which is included below.
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A shorter excerpt from the report is presented here.
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Team Leaders upload fresh versions of their metrics documents here. |
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