...
Line of | Process | Client Satisfaction | Other | Archives | Comments | ||||
|---|---|---|---|---|---|---|---|---|---|
Accounts |
|
|
| User Accounts | |||||
Admin IT |
|
|
| DITR's Admin IT Preventative Maintenance Program | |||||
Athena Help |
| Athena OLC data collection began in pilot-mode in July 2007. | |||||||
Business Help |
|
| |||||||
Computing Help | Note: ACD reporting has been restored as of January 2008. | ||||||||
DMCA | n/a |
| Reports of copyright violations and other DMCA issues. | ||||||
N24 Service Center |
|
|
|
| |||||
Network-Requests |
| OIS manages the queue, and some of its cases are escalated to it by CSS. | |||||||
RCC | n/a |
| Residential Computing Consultants help out in MIT dorms. | ||||||
Software Distribution | n/ahttp://web.mit.edu/measures/css/dashboards/latest-vsls-surveys.pdf |
| VSLS distributes some titles via CD, which is measured here. | ||||||
Software Downloads | n/a |
| Much other software comes via web download, which is here. | ||||||
Software::Mobile Devices |
|
|
| These are cases solved largely by Andrew Yu as part of his role as Mobile Devices platform coordinator. | |||||
Security | n/a |
| Cases of network break-ins, viruses, etc. | ||||||
DMCA Stellar | n/a latest weekly |
| See this folder... Reports of copyright violations and other DMCA issues | Help cases about the stellar.mit.edu courseware system. | |||||
StopIT | n/a |
|
| ||||||
Stellar Telephony |
|
| Help cases about the stellar.mit.edu courseware system. | Telephone Help | latest... |
|
| ||
| A VoIP-oriented view of telephone help requests in a mixture of RT queues. | TNIS |
|
|
| ||||
Web Self Help | n/a |
|
|
| |||||
RCC | n/a |
| Residential Computing Consultants help out in MIT dorms. | ||||||
Admin IT VoIP Help |
|
|
| DITR's Admin IT Preventative Maintenance program |
...