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Table of Contents

TODOs

1. Store flowchart diagram in a main CRE storage location (not ce2 personal OneDrive Folder)
2. Store voicemail recordings in a better location than dropbox.
3. Create shared voicemail box for CRE Reception Group (cre-info@mit.edu?)
4. Ask Marla how to handle vacations
5. Add special instructions section on how voicemail is handled
   1. Under Zoom Settings > Phone > "Others" > Voicemail & Videomail: Add the individual users. We cannot add Moira groups here unfortunately, these can only be Zoom Accounts.
6. Add notes for future followup  - check on Zoom Contact Center setup. We should be able to send to an email.
7. Add CRE Events Support Line to flowchart

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