If you are seeing a problem with the service, For MIT Chat Support: please see our Support information page : http://wikis.mit.edu/confluence/display/ISDA/MIT+Chat+-+Ops+and+Support+Info
Purpose:
There are several commercially available IM/chat systems available that would require nearly zero maintenence, because the servers are maintined by AOL, Microsoft, or the like. However, there's several reasons to implement a separate MIT service.
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