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| Name | Definition and Source | Current Understanding of Metric | Producer and Means of Production | Published At | Other Notes | |
|---|---|---|---|---|---|---|---|
| DMCA Takedown Notices Handled | Count of tickets received into the DMCA queue in RT. | These notices are generated by copyright enforcement consultants representing industries like the RCIA, MPAA, etc., whose works tend to get shared to the world from machines on our network. Volume measures inform questions like "Is the problem getting better or worse". | CSS HQ runs RT reports that count tickets | QR | DMCA::Referrals is not in scope. |
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| StopIT requests handled | Count of tickets received into the StopIT queue in RT. | Volume measures inform questions like "Is the problem getting better or worse". | CSS HQ runs RT reportsthat count tickets | QR | StopIT is an example of an old incident type that never quite dies away. |
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| Net-Security tickets | Count of tickets generated into the Security queue in RT. | Volume measures inform questions like "Is the problem getting better or worse". | CSS HQ runs RT reports that count tickets | QR | Net-Security is another example of a once-hot incident type that is now fading in importance but won't go away. |
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