DRAFT - June 14, 2012
Goals & objectives
1. Establish best practices for virtual work & user research work
- standardize processes for new web sites
- improve our documentation
- get the tech support staffing help that we need
- explore getting software for tracking qualitative research
2. Continue to gather more data about our users
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- create personas
- analyze survey data for UX use
- understand, analyze, and use web analytics from Google
- do heuristic tests of web interfaces, as needed
4. Prioritize & complete the projects we've agreed to take on
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- holistic discovery project (includes implementing new discovery tool)
- new web site for library locations & study spaces
- make a few new video tutorials, recommend best practices
- improve SFX menus
- Vail Collection web site
- Exhibits web sites
- review of Hayden for space improvements (SSIS)
- finalize the assessment LibGuide (public site about our work)
- sunset or improve the program for loaning e-reading devices to the public
- create a guide & workshop that helps users with personal information management
- improve courtesy notices
- use survey data to help determine what needs more marketing
- scan and deliver PDF service
- implementing LibAnswers
- new and improved LibGuides
- explore getting software for tracking qualitative research
5. Continue finding ways to reach out to the rest of our organization and bring user needs into everything
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