This is the home of the IS&T Service Management Process Improvement space. For more information please visit the IT Service Management home page at: IT Service Management
Objective: to work with project and support staff in IS&T to develop standard work processes to improve consistency of product and service delivery and the the overall customer experience.
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Service Delivery Manager Role Definition.docx
These notes were compiled from in person interviews with Associate Directors, project managers, quality assurance managers and business analysts from across the organization, as well as former Cross Directorate Project Planning group members and the PM Focus Group that was convened in the spring. Feedback collected from the Business Analysis training in May 2010 was also incorporated.
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Priorities and Goals:
Process Manager FY2011 Goals DRAFT.doc
Process Manager FY2012 Goals FINAL.pdf
Service Delivery Process Improvement FY2013 Goals FINAL DRAFT.doc
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IT Service Management
IS&T Service Portfolio Efforts
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Remedy Change Management
ITSM Tool Evaluation
Process Models
IT Service Management Sponsor Meetings
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