Page History

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February 27, 2013

• Budget update
  • request for FY14 implementation (350K)
  • 150K steady state was included in initial request
  • add to larger customer support vision/deferred maintenance request
• Remedy 8 prototype update: 
  • pricing looks good - move forward with requisition as soon as SoW and Ts&Cs finalized
  • timeline pushed out to 3/25-6/7/13
  • benefits for future implementation will be outlines separately (mitigate risk of double paying for same work later)
• Change Management update: 
  • roll out process finalized, ready to pilotSophie will be PM resource for future service roll outs
  • reviewed current Remedy configuration
    • needed changes:
    • outstanding issues:
  • Merchant Services (PCI): waiting on Tim for green light to schedule initial demoNetwork Operations
  • RAFT: waiting on Chris for date for full team demoon Amon's radar but they need to get through the next sprint (target mid March)
  • Network Operations: full team demo March 7th
    • then we will narrow down what service offerings
    • Sophie will be PM resource for these roll outs (Pat meeting with her 2/27 to review where we are at and include her in NetOps demo)

March 27, 2013

• Remedy 8 Prototype update
  • negotiations ongoing
  • start date moved out to 4/29
  • stakeholder commitments in process
    • Data Management: Sherene, Peggy and Rob Campanella confirmed
    • DITR: Sar, Rashard, Greg, Bill Furtado, Joe Pitha confirmed
    • HD: Jake, Bill, Jozsef, Cynthia, Lisa, Jennifer, Stuart and Fred status?
    • Website: Alison status?
    • NetOps: Chris, Rich and Deb status?
  • need Training resource as Kate is leaving MIT
• ServiceNow prototype proposal
  • free of charge
  • Pat has con call with them 3/28
  • move forward
• Change Management update
  • NetOps wants to move forward with Exchange
    • sketch out the environment and resources at next Steering Committee meeting 4/17
    • invite Rich Edelson to attend
  • PCI is moving into business analysis phase for April
  • RAFT still in a sprint but on target for demo in April
  • Revisit Altiris, Casper and Lite Touch this summer

April 29, 2013

Prototype update:

• contract signed
• status con call with BMC 5/2
• review list of stakeholders/resources for prototype
• blackout dates 6/3-6/8 for Commencement

Merchant Services update:

• intro and first business analysis meeting completed
• second business analysis meeting scheduled for 4/29
• need service advocate from Siobhan team
• start documenting changes in May

RAFT update:

• still on hold due to current sprint - Amon and Sherene to reach out when ready

Network Operations update:

• Exchange to move forward
• set up BA meeting week of 5/13 to include:
  • Sophie
  • Rich
  • Barry
  • Joel
  • John
  • Chris M
  • Mark
  • Garry
• possible CMDB build out if team deems it helpful?

May 29, 2013

Remedy Upgrade:

• still working issues in dev
• next checking scheduled 5/30
• possible upgrade for 6/1 in prod

Prototype update:

• ServiceNow prototype almost complete
  • final review 6/7/13
  • record in some fashion for distribution
• currently interviewing BMC consultants
• draft BMC schedule sent to manger resources
  • managers need to work with their teams to free up resources
  • Alison on vacation but maybe Kris or have her team review deliverables?
• blackout dates 6/3-6/8 for Commencement

Merchant Services update:

• service advocate from Siobhan team
• David completed configurations for support group
  • still waiting for approval engine fix in 8.1 dev environment for testing
• group documenting changes in June
• check in scheduled for 6/3/13 (come up with testing plan)

RAFT update:

• still on hold due to current sprint - Amon and Sherene to reach out when ready

Network Operations update:

• Exchange business analysis has started
  • people and components (hardware/software) have been mapped
  • folllow up meeting for support group structure, roles and permissions completed 5/28
  • Pat and Dave to configure support group and reports in June
  • still waiting for approval engine fix in 8.1 dev environment for testing
  • plan to move to production July

What services should move into change next?

• Altiris - July
• Casper - July
• Drupal Cloud - July
• DBA work (Pat and Garry to discuss with Mary in June)

Feedback on Remedy roll out thus far:

• can we set default impact level by service?  by user? (preventing self selection by staff)
• internal notifications to a support group that a team member has created a change?
• external notifications to IS&T support groups that a change has been created against a certain service? 
• external notifications to customers regarding changes (push as opposed to pull of information)

June 26, 2013

Remedy Upgrade:

• dev and prod complete
  • still working out small bugs before refresh of QA and abandoning copy of old prod system

Prototype update:

• ServiceNow prototype planning meeting 7/8
  • final review in August time frame for Steering Committee
  • record in some fashion for distribution
• Remedy prototype in progress
  • business analysis concluded
  • feedback for vendor
  • regular status check in every Thursday through August 15th

Merchant Services CM update:

• support group currently testing
• round up meeting 7/9

RAFT update:

• Amon and Sherene to reach out when ready

Exchange CM update:

• • business analysis complete
  • configuration complete
  • testing to start this week
  • follow up meeting scheduled 7/11
  • plan to move to production end July

What services should move into change next?

• Altiris - confirmed for August start
• Casper - confirmed for August start
• Drupal Cloud - confirmed for September start
• DBA work TBD