Introduction

MIT can set up shared mailboxes for groups of users who need to send & receive mail from an email address. The email address must be 3-8 characters in length.

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Note that shared mailboxes only work with Outlook clients and office.com.

Setup Instructions

1. Go to https://ist.mit.edu/guest-accounts
2. Click Invite Sponsored Guest
3. Use the following information
   1. Cost Object: 1562100 (CRE HQ)
   2. Department: Center for Real Estate
   3. Date of Birth: You can just use today's date
   4. External Organization: Put the shared mailbox name... e.g. CRE Alumni
   5. Email: doesn't matter? Note: I entered an invalid email address and this worked fine. Need to change this away from tcl@mit.edu since that's actually taken. Should probably use cre-itaccounts@mit.edu
      
   6. Phone Number: Use CRE main number or the lab's number
   7. Reason for access: This is to be converted into a shared mailbox account.
   8. Is the guest being paid by MIT directly?: No
   9. Physical campus access required: No
4. Click submit

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Submit a ticket to IS&T and request that this be converted into a Shared Mailbox account.

Access a shared mailbox

https://support.microsoft.com/en-us/office/open-and-use-a-shared-mailbox-in-outlook-d94a8e9e-21f1-4240-808b-de9c9c088afd

https://support.microsoft.com/en-us/office/open-and-use-a-shared-mailbox-in-outlook-on-the-web-98b5a90d-4e38-415d-a030-f09a4cd28207

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Important Information

• Mailboxes can (and should) be set up to control access via a moira list.
• Shared mailboxes are sponsored accounts and must be renewed each December/January. The sponsor will receive an email notification asking about renewal.

Access a shared mailbox

• In the Outlook client
• On the web

List of CRE Shared Mailboxes

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