...
Need to set dates for pre-release training for real end users; before June release date.
Service Level Development
Just notes at this point.
- Go live to support, full release, rescheduled from March to June.
- Escalation paths still undefined. Need SLA with Help Desk recording this. Agreement seems to be to centralize internal SLAs in the "ISTPROCESS" Wiki. Pat Sheppard contact.
- Steve Landry to draft SLA between DM and CS. (SLA needs to take into account rolling "agile" releases after the official March rollout.)