...
- Remedy 8 Prototype update
- negotiations ongoing
- start date moved out to 4/29
- stakeholder commitments in process
- Data Management: Sherene, Peggy and Rob Campanella confirmed
- DITR: Sar, Rashard, Greg, Bill Furtado, Joe Pitha confirmed
- HD: Jake, Bill, Jozsef, Cynthia, Lisa, Jennifer, Stuart and Fred status?
- Website: Alison status?
- NetOps: Chris, Rich and Deb status?
- need Training resource as Kate is leaving MIT
- ServiceNow prototype proposal
- free of charge
- Pat has con call with them 3/28
- move forward
- Change Management update
- NetOps wants to move forward with Exchange
- sketch out the environment and resources at next Steering Committee meeting 4/17
- invite Rich Edelson to attend
- PCI is moving into business analysis phase for April
- RAFT still in a sprint but on target for demo in April
- Revisit Altiris, Casper and Lite Touch this summer
- NetOps wants to move forward with Exchange
April 2429, 2013
Prototype update:
- contract signed
- status con call with BMC 45/172
- review list of stakeholders/resources for prototype
- blackout dates 6/3-6/8 for Commencement
Merchant Services update:
- intro and first business analysis meeting completed
- second business analysis meeting scheduled for 4/29
- need service advocate from Siobhan team?
- start documenting changes in May
...
- Exchange to move forward
- set up BA meeting week of 5/6 13 to include:
- Sophie
- Rich
- Barry
- Joel
- John
- Chris M
- Mark
- Garry
- possible CMDB build out if team deems it helpful?
May 29, 2013
Remedy Upgrade:
- still working issues in dev
- next checking scheduled 5/30
- possible upgrade for 6/1 in prod
Prototype update:
- ServiceNow prototype almost complete
- final review 6/7/13
- record in some fashion for distribution
- currently interviewing BMC consultants
- draft BMC schedule sent to manger resources
- managers need to work with their teams to free up resources
- Alison on vacation but maybe Kris or have her team review deliverables?
- blackout dates 6/3-6/8 for Commencement
Merchant Services update:
- service advocate from Siobhan team
- David completed configurations for support group
- still waiting for approval engine fix in 8.1 dev environment for testing
- group documenting changes in June
- check in scheduled for 6/3/13 (come up with testing plan)
RAFT update:
- still on hold due to current sprint - Amon and Sherene to reach out when ready
Network Operations update:
- Exchange business analysis has started
- people and components (hardware/software) have been mapped
- folllow up meeting for support group structure, roles and permissions completed 5/28
- Pat and Dave to configure support group and reports in June
- still waiting for approval engine fix in 8.1 dev environment for testing
- plan to move to production July
What services should move into change next?
- Altiris - July
- Casper - July
- Drupal Cloud - July
- DBA work (Pat and Garry to discuss with Mary in June)
Feedback on Remedy roll out thus far:
- can we set default impact level by service? by user? (preventing self selection by staff)
- internal notifications to a support group that a team member has created a change?
- external notifications to IS&T support groups that a change has been created against a certain service?
- external notifications to customers regarding changes (push as opposed to pull of information)
June 26, 2013
Remedy Upgrade:
- dev and prod complete
- still working out small bugs before refresh of QA and abandoning copy of old prod system
Prototype update:
- ServiceNow prototype planning meeting 7/8
- final review in August time frame for Steering Committee
- record in some fashion for distribution
- Remedy prototype in progress
- business analysis concluded
- feedback for vendor
- regular status check in every Thursday through August 15th
Merchant Services CM update:
- support group currently testing
- round up meeting 7/9
RAFT update:
- Amon and Sherene to reach out when ready
Exchange CM update:
- business analysis complete
- configuration complete
- testing to start this week
- follow up meeting scheduled 7/11
- plan to move to production end July
What services should move into change next?
- Altiris - confirmed for August start
- Casper - confirmed for August start
- Drupal Cloud - confirmed for September start
- DBA work TBD