...
- Exchange to move forward
- set up BA meeting week of 5/13 to include:
- Sophie
- Rich
- Barry
- Joel
- John
- Chris M
- Mark
- Garry
- possible CMDB build out if team deems it helpful?
May 29, 2013
Remedy Upgrade:
- still working issues in dev
- next checking scheduled 5/30
- possible upgrade for 6/1 in prod
Prototype update:
- ServiceNow prototype almost complete
- final review 6/7/13
- record in some fashion for distribution
- currently interviewing BMC consultants
- draft BMC schedule sent to manger resources
- managers need to work with their teams to free up resources
- Alison on vacation but maybe Kris or have her team review deliverables?
- blackout dates 6/3-6/8 for Commencement
Merchant Services update:
- service advocate from Siobhan team
- David completed configurations for support group
- still waiting for approval engine fix in 8.1 dev environment for testing
- group documenting changes in June
- check in scheduled for 6/3/13 (come up with testing plan)
RAFT update:
- still on hold due to current sprint - Amon and Sherene to reach out when ready
Network Operations update:
- Exchange business analysis has started
- people and components (hardware/software) have been mapped
- folllow up meeting for support group structure, roles and permissions completed 5/28
- Pat and Dave to configure support group and reports in June
- still waiting for approval engine fix in 8.1 dev environment for testing
- plan to move to production July
What services should move into change next?
- Altiris - July
- Casper - July
- Drupal Cloud - July
- DBA work (Pat and Garry to discuss with Mary in June)
Feedback on Remedy roll out thus far:
- can we set default impact level by service? by user? (preventing self selection by staff)
- internal notifications to a support group that a team member has created a change?
- external notifications to IS&T support groups that a change has been created against a certain service?
- external notifications to customers regarding changes (push as opposed to pull of information)
June 26, 2013
Remedy Upgrade:
- dev and prod complete
- still working out small bugs before refresh of QA and abandoning copy of old prod system
Prototype update:
- ServiceNow prototype planning meeting 7/8
- final review in August time frame for Steering Committee
- record in some fashion for distribution
- Remedy prototype in progress
- business analysis concluded
- feedback for vendor
- regular status check in every Thursday through August 15th
Merchant Services CM update:
- support group currently testing
- round up meeting 7/9
RAFT update:
- Amon and Sherene to reach out when ready
Exchange CM update:
- business analysis complete
- configuration complete
- testing to start this week
- follow up meeting scheduled 7/11
- plan to move to production end July
What services should move into change next?
- Altiris - confirmed for August start
- Casper - confirmed for August start
- Drupal Cloud - confirmed for September start
- DBA work TBD