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Metrics Quadrant

Training

Accessibility & Usability

Documentation

Client Satisfaction or
Programmatic Outcomes

Satisfaction with Hands-On Training
("smile sheets")

To Could be developed -- apparent Uptake of Review recommendations as demonstrated in
Change in Site Assessment Scores
(e.g., 60 before, eg., to 91 = explicit and effective intervention,
vs to 62 = natural drift from emerging cultural awareness).  

To be developed  

Resource Utilization
... of Team Services
(market penetration)
(utilization of the team
by MIT)
(uptake) (event demographics)

Seats Filled, total N 

Training Taken per DLCMIT Organizatioal Area

Training Taken per Cohort

ATIC Lab Student Users, N of 


Accessibility Consults, N of 

Usability Reviews, N of 

To be developed

Resource Utilization
... of Tools and Resources

Classes Offered

Classes Offered per Topic Category

Adaptive Device Loans

Speech recognition software distributions

To be developed Pages Updated Per Topic Category

Process Performance

Average Seats Filled per Class

Training Room Rate of Utilization?

Accessibility Reviews, avg duration or rate of completion (how long do they take?) 

To be developed

Finances
Net Revenue (revenue - temp help)

to be developed

no revenue expectations

no revenue expectations

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The AUX Metrics Definitions and Means of Production page holds a table listing metrics we have in some detail, and identifying measures we'd like to build. 

Five (or more) Quarters of Measures Presentation

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Anchor
AUX-metrics
AUX-metrics

comment
{viewxls:name=AUX TRAINING metrics.xls|viewgrid=true}
Office Word
nameAUX training metrics.doc
Office Word
nameAUX ATIC metrics.doc

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Attachments
uploadtrue
oldtrue

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comment

These macros are experimental attempts to get the metrics, and *charts* that steve winig prefers to have,  to actually render on the wiki page.  These PDFs generate JIRA exception requests, and MIT's wiki-support has already escalated them to the confluence people.  So we wait.

One solution to try is to render the Present page of the spreadsheet as a Bitmap in Word, and post that, just for presentation.







{viewpdf:name=Training FY2010-2QMetrics-and-Reports (2).pdf}  save as PDF from inside Excel

{viewpdf:name=Training-graphs.pdf} (PDF printed from Excel 2003 format
{viewpdf:name=Training-graphs-again.pdf} (created by PDF printed again to a PDF)

{viewxls:name=Copy of Training FY2010-2QMetrics-and-Reports (2).xls|sheet=Present|row=41|col=13}