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Short-Term Goals (6 months) - Analysis on Oct. 14

(See also the UX Systemwide Assessment 2011 for FY11.)

Virtual Site
  1. Create more intuitive connections between our varied collections and services
      unmigrated-wiki-markup
    • implement SFX buttons in Barton \ [done\!\]
    • improve SFX menu
  2. Search tools: make it easier for our users to understand which are best to use when. (Systemwide UX objective: Improve the Vera interface to help students find and use more and better resources to inform their library research.)
    • mockup new Vera design from heuristic tests
  3. Gather more WordPress expertise
    • establish best practices: UIG group meetings, hire outside expertise and/or involve Wendy

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  1. Assess our physical spaces for good usability.
    • See all of spaces section above.
    • The Patron-for-a-Day (PFAD) project is a good start on this.
    • The user needs study planned for Feb/Mar/Apr likely will encompass physical space needs.
    • Objectives in the systemwide assessment do include user needs analysis for physical spaces. Evaluate this further once the assessment plan is available.Specifically:
      • ID&LA (plus others) objective: Evaluate user behaviors to inform space programming.
      • ID&LA/CSM objective: Realign the role and locations of tangible collections in our facilities.
      • plus our own, listed above
  2. Use our web statistics to learn more about how our tools/sites are currently used.
    • Lisa H. has begun examining Examine SFX and Web of Science for what their reports offer. Right now, the most promising seem to be related to IP address reports that my enable us to differentiate between on- and off- campus use.. Share info with CSM.
    • Evaluate other programs (Google Analytics, heat mapping, etc.)
  3. Demo to staff how to effectively use qualitative data
    • Qualitative data includes stories, results of interviews and focus groups, studies of groups that are too small to be representative. Quantitative is numerical data.
    • Lisa H. may attend a week-long program in March that includes analysis of qualitative data. She will bring back to UX what she learns.
    • Stephanie's training at the CLIR workshop on gathering user needs may also contribute toward this goal.
    • A concern expressed by Nicole is that people are using qualitative numbers. (For example, if 33% of 32 people behave a certain way, it is not necessarily telling. If 33% of 1000 people behave a certain way, and 1000 people is a representative sample, then we can make conclusions.)

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