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Note: this page provides examples of the results of stakeholder analysis. The table format can be modified to meet the individual project's needs.
1. Stakeholder Profiles – Example
Below is an assessment of the key stakeholder groups impacted by the Hourly Student Appointment project; how each group is impacted/benefits of the project solution as well as any concerns/constraints.
Stakeholder | Major Value/Benefit | Constraints/Concerns |
|---|---|---|
HR-Payroll Management | Improved employee productivity; cost savings, improved customer service, streamlined business process | Resource constraints may impact the ability to complete the project |
Service Center Staff | Automation of a previously manual task, reduced rework due to input errors, more time available to trouble shoot and provide customer service, capacity to perform entirely new tasks or functions | Timing for training and user acceptance testing must accommodate peak processing periods |
Student Administrators | Faster, more accurate processing of actions, more clearly defined data entry process, increased visibility to the processing status of the appointment | Timing for training and user acceptance testing must accommodate peak processing periods |
Hourly-paid Students | Pay is processed quicker, and with increased accuracy | None identified |
Student Financial Services Management | More satisfied user community, process improvement | Timing for training and user acceptance testing must accommodate peak processing periods |
Office of the Dean for Graduate Education (ODGE) | Ability to better monitor non-compliance with MIT Polices and immigration regulations regarding the number of hours a student is allowed to work | Timing for training and user acceptance testing must accommodate peak processing period |
International Students Office (part of ODGE) | Ability to better monitor compliance with visa requirements for hourly-paid students | Timing for training and user acceptance testing must accommodate peak processing periods |
2. Key Business Stakeholders - Example
Below is an assessment of the key business stakeholders related to the Hourly Student Appointment project.
# | Name | Title | Role on Project (or Interest) |
|---|---|---|---|
1 | Gerard O’Toole | Director Financial Operations, Office of the Vice President for Finance | Project Sponsor/Business Owner & Steering Committee member |
2 | Elizabeth Hicks | Executive Director, Student Financial Services | Business Owner & Steering Committee member |
3 | Danielle Guichard-Ashbrook | Director ISO & Assoc. Dean for Graduate Students | Steering Committee member |
4 | Douglas LeVie | Manager, HR/Payroll Service Delivery | SAP business process manager |
5 | Gary Ryan | Asst. Director, Student Financial Aid & Employment | Student Services Subject Matter Expert |
6 | Michael DiPalma / Keiko Tanaka | Financial Assistant, Office of the Dean for Graduate Education | ODGE/ISO Subject Matter Expert |
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