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Panel

Hello and thank you for help us with our project, OpenMenu! This is _______, _________, and _________.

Picture this: 

You are going out to a restaurant on a Friday night with a couple friends. When you are seated, you notice that instead of menus, your waiter has grabbed tablets instead. Your waiter informs you that the restaurant is trying out a new electronic ordering system. The purpose of this new ordering system is to make ordering and waiting at restaurants faster and more efficient and to entertain customers while waiting for their orders to arrive.

To help us test the system, we're going to ask you to do some scenario tasks.

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#

Title of the Task and Statement to User

Steps of the Task (For our personal use)

1

Viewing and Ordering Foods
Panel

You and your friends were just seated by a lovely waitress at Mama Mia's.
You are extremely hungry and want to look through choices to order something as
soon as possible. So:
- You go through the menu to order some food
- You proceed to send in your order

1. Scroll through the menu
2. Move between tabs
     -Drinks
     -Appetizers
     -Entrees
     -Deserts
2. Click on each item for more information
3. Add and remove items from their order
4. View your order
5. Send in their order

2

Play Some Games 
Panel

You and your friends just ordered some delicious food from Mama Mia's. In the mean
time, you and your friends notice that there are games offered on the device. So:
- You go and browse through the games
- You choose to play Scrabble with your friends

1. Navigate the game screen
2. Click on a game
3. Play a game
4. Go back to the main game screen

3

Pay the Bill
Panel

You and your friends just finished your delicious meals and everything was wonderful. Only thing left todo is to pay the bill. So: - You pay the bill

1. View the bill
2. Add tip
3. Choose to pay with cash or card
4. Pay the bill

4

Filter and Comparing Foods 
Panel

You and your friends are very impressed by the number of items on the menu, but some want beef while others want seafood. So: - You filter the items that appears to suit your preferences.

1. Filter the menu based on certain specifications
     -Price
     -Nutritional Facts
     -Ingredients
2. Search for items
3. Compare items side-by-side

5

 Ask for Help
Panel

You and your friends have just spilled a drink accidentally and really need help fromthe waiter/waitress. So: - You get help

1. Click on the help button
2. Search through the help on the device
3. Call your waiter over for help

6

Do the Tutorial (Iteration #2 task only)


Panel

You are slightly unsure of how the new device and system works and decide
to first go through the tutorial. So:
- You do the tutorial

1. When the system starts, click on
the tutorial button
2. Complete the tutorial

Observations

Prototyping Iteration #1

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Observations

User

Description (Abridged)

Lessons Learned

1

Task: Viewing and Ordering Foods
1. User opened screen with ease by touching the center of the device.
2. User stares at the screen for a couple of seconds and says that he is very
confused with the split screen (Compare and Menu).
3. User clicks on the second item he sees on the sliding boxes of items.
4. User sees the item in the compare screen.
5. User is confused why it wasn't added to his order.
6. User clicked on another item (third) and sees it on the compare screen again.
7. User stares at the screen for a couple of seconds and notices the add to order
button in the compare screen.
8. User says that is very confusing and should be separated.
9. User finishes his order and thinks he's done.
10. User does not realize that he has to go to the order tab to send his actual order in.
Task Presented: Play Some Games
1. User did well with opening the the main screen.
2. User paused on the main menu for a couple seconds.
3. User immediately notices that its a tab systems and shows signs that
it was not his preferred way for navigating.
4. After a couple seconds he opens the entertainment tab.
5. He states that he likes the big buttons for the games because its easy
to find and open.
6. He finds scrabble and opens it. He says its a good multiplayer game.
7. We simulate him playing with a computer by manually drawing in data.
8. We play through a couple rounds for approximately 5 minutes.
9. He tells us he is wondering about the status of his meal. Which he doesn't
see in the game view.
10. The tell him the waiter came and gave him his order.
11. He finishes.
Task: Paying the Bill
1. User found it easy that he needed to click on the Payment tab.
2. User is surprised by the tip calculator and found it helpful. He says its "…easy
to use and doesn't require to much effort."
3. We forgot to prompt the user of how he should pay (oops), so he independently
chooses to pay by credit.
4. User sees the "Swipe Credit Card" screen and starts looking for the slot on the
right hand sign of the tablet (where the arrow is pointing to).
5. User swipes and signs the receipt.
6. User says, "Ha, that was pretty easy."

 

2

Task: Viewing and Ordering Foods 
1. User opened screen by double tapping the screen.
2. User stares at the screen and goes, "What the…".
3. User tells us that he has no idea whats going on in this screen.
4. User spends about a minute trying to figure out what everything does by clicking
random buttons.
5. User rallied that he added a couple items to the compare button and goes, "OH,
this is like a table to compare nutrition facts or something."
4. User tells us he doesn't know how to add it to the order.
5. User finally realized the add to order button is in the compare section of the screen.
6. User asks if he sent in the order yet.
7. User notices the order tab and clicks on it. He asks, "Why is it a tab?"
8. User clicks "Send Order" and completes the task.
Task: Filtering and Comparing Foods 
1. User realized that he did this when he was doing the previous task.
2. User open to the menu tab quickly.
3. User struggles to figure out how to use the filtering system.
4. It takes the user a couple second to realize the drop menu filters the offerings.
5. User selects seafood and chicken.
3. User clicks on a chicken dish and a salmon dish.
4. User looks at the dishes on the bottom half of the screen and tells us, "…hmm…I want to compare calories."
5. We write in the calories in the table.
6. User chooses the chicken dish (less calories).
7. User clicks on the order tab, and sends in the order to complete the task.

 

3

 

 

Prototyping Iteration #2 Observations

User

Description

Lessons Learned

1

Task: Do the Tutorial
1. On the welcome screen, the user can instantly see the tutorial button.
2. The user is able to follow the on-screen prompts and learn the basics of the system.
3. The user thought the tutorial was too long and should be more integrated, without the user having to select it.
Task: Viewing and Ordering Foods
1. The user navigates to the Menu instantly.
2. At first, the user is confused on why the items are only drinks, but realizes that the menu is divided into sections once he sees the highlighted "Drinks" on top.
3. After selecting a drink, the user decides to go to "Entrees."
4. The user mentions that the items displayed are not what he wants and wonders out loud if he has to scroll through every item.
5. Eventually, the user sees the side search/filter button, which slides into view once clicked.
6. From here, the user is able to filter to only "beef" items.
7. The user adds a steak dish and chooses the sides and preferences he likes.
8. Here, the user doesn't seem to know how to send the order and takes some time before he figures out he can do that in "Your Order" screen.
Task: Ask for Help
1. The user raises his hand.
2. We asked him why he raised his hand; he thought that's how he can get the attention of the waiter/waitress.
3. We guide him back to the device.
4. After looking around, he tries the help button, being surprised that that is the function.
5. He seems to have thought the help was for the device itself.

 

2

Task: Viewing and Ordering Foods
1. User had little trouble with the main screen.
2. User liked the tiled system for the foods, since it was easy to look through and provided pictures and useful information.
3. User sometimes accidentally clicked on a food while scrolling; found it to be mildly annoying.
4. User at first didn't know he could click on the items to view in more detail
5. Once discovered, user was constantly using it to look at items in more detail
6. User had mild difficulty learning how to add items to his order since user had to Add to Compare first but successfully adds a drink, appetizer, and entree to his order.
7. User liked the Your Order page to see what items he had added.
8. User had no difficulty entering his order.
Task: Filtering and Comparing Items
1. User at first had a little trouble finding the Filter section, since the pop out said Search
2. User liked that the Search/Filter screen slides out
3. User then filtered items to only beef or chicken materials and found it easy to filter
4. User found it easier to add food to compare, although it was slightly time-consuming since sometimes he would have to go back through the menu to find an item to add to compare
5. User liked the side-by-side to compare, found it easier to make a decision by looking at the items side-by-side.
Task: Paying the Bill
1. User was initially unaware that he had to click Pay to get to Payment screen
2. User liked how every item and price was listed and then summed to the subtotal
3. User liked the tip calculator since it took the hassle out of figuring out how much tip to add
4. User paid by card and had a little difficulty figuring out where to swipe.

 

3

Task: Do the Tutorial
1. The user takes a second to find the tutorial button on the welcome screen
2. The user goes through the tutorial quickly, following the directions on the screen
3. The user thought there should be a back/skip button during the tutorial in case the user wanted to exit the tutorial and start ordering.
Task: Filtering and Comparing Foods1. The user doesn't instantly know where the filters are; he has to look for a bit.
2. After finding it, he handles the filters pretty well, intuitively knowing to check the items he wants and uncheck the items he doesn't.
3. After filtering, the user seems to guess that the compare button next to each item is what he is looking for in order to compare items.
4. The user says that he feels very "squished" on the compare screen.
5. The task is complete
Task: Play Some Games1. The user navigates to the game menu.
2. The user selects Scrabble.
3. The user plays one word and hits back.
4. The user thought he wouldn't want to play games while dining with other people.

 

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