Page History

1

Task: Do the Tutorial
1. On the welcome screen, the user can instantly see the tutorial button.
2. The user is able to follow the on-screen prompts and learn the basics of the system.
3. The user thought the tutorial was too long and should be more integrated, without the user having to select it.
Task: Viewing and Ordering Foods
1. The user navigates to the Menu instantly.
2. At first, the user is confused on why the items are only drinks, but realizes that the menu is divided into sections once he sees the highlighted "Drinks" on top.
3. After selecting a drink, the user decides to go to "Entrees."
4. The user mentions that the items displayed are not what he wants and wonders out loud if he has to scroll through every item.
5. Eventually, the user sees the side search/filter button, which slides into view once clicked.
6. From here, the user is able to filter to only "beef" items.
7. The user adds a steak dish and chooses the sides and preferences he likes.
8. Here, the user doesn't seem to know how to send the order and takes some time before he figures out he can do that in "Your Order" screen.
Task: Ask for Help
1. The user raises his hand.
2. We asked him why he raised his hand; he thought that's how he can get the attention of the waiter/waitress.
3. We guide him back to the device.
4. After looking around, he tries the help button, being surprised that that is the function.
5. He seems to have thought the help was for the device itself.

2

Task: Viewing and Ordering Foods
1. User had little trouble with the main screen.
2. User liked the tiled system for the foods, since it was easy to look through and provided pictures and useful information.
3. User sometimes accidentally clicked on a food while scrolling; found it to be mildly annoying.
4. User at first didn't know he could click on the items to view in more detail
5. Once discovered, user was constantly using it to look at items in more detail
6. User had mild difficulty learning how to add items to his order since user had to Add to Compare first but successfully adds a drink, appetizer, and entree to his order.
7. User liked the Your Order page to see what items he had added.
8. User had no difficulty entering his order.
Task: Filtering and Comparing Items
1. User at first had a little trouble finding the Filter section, since the pop out said Search
2. User liked that the Search/Filter screen slides out
3. User then filtered items to only beef or chicken materials and found it easy to filter
4. User found it easier to add food to compare, although it was slightly time-consuming since sometimes he would have to go back through the menu to find an item to add to compare
5. User liked the side-by-side to compare, found it easier to make a decision by looking at the items side-by-side.
Task: Paying the Bill
1. User was initially unaware that he had to click Pay to get to Payment screen
2. User liked how every item and price was listed and then summed to the subtotal
3. User liked the tip calculator since it took the hassle out of figuring out how much tip to add
4. User paid by card and had a little difficulty figuring out where to swipe.

3

Task: Do the Tutorial
1. The user takes a second to find the tutorial button on the welcome screen
2. The user goes through the tutorial quickly, following the directions on the screen
3. The user thought there should be a back/skip button during the tutorial in case the user wanted to exit the tutorial and start ordering.
Task: Filtering and Comparing Foods1. The user doesn't instantly know where the filters are; he has to look for a bit.
2. After finding it, he handles the filters pretty well, intuitively knowing to check the items he wants and uncheck the items he doesn't.
3. After filtering, the user seems to guess that the compare button next to each item is what he is looking for in order to compare items.
4. The user says that he feels very "squished" on the compare screen.
Task: Play Some Games
1. The user navigates to the game menu.
2. The user selects Scrabble.
3. The user plays one word and hits back.
4. The user thought he wouldn't want to play games while dining with other people.