Retrenching the FY07 version of the IS&T Measures Initiative.
- Framework for Performance Measures vs Volume or Capability Measures -- this is a placeholder for work to do in deciding how a service could be cast into a form that could be evalualted for its performance, versus just analyzed for its capacity. See the CMU SEI site at http://www.sei.cmu.edu/str/taxonomies/view_qm.html
Jerry's Apparent Position after v2 of Q4 FY06
- The measures that we have on that page that actually look like performance measures to Jerry as they are include:
- Timeliness of Helpdesk Consulting. (#1)
Uptime of IS&T Servers (#7) [but state our goal (in text, since the goal line is shown in the graph)][done]
- Timeliness of CD Distributions (but he wonders if it's important enough -- how much volume do we still do in CDs? Rob would say that several key distributions are only done by CD and those customers would care)
- Capability Measures that could be performance since they have stated goals
- Collocation utilization, If we have a marketing program and our goal is to increase utilization by x% per year
(Rob gets the impression Jerry doesn't think that the condition is met; Joanne thinks this too. Rob thinks that offering the service at all has an implicit assumption that someone, call them early adopters, will want to use it -- but maybe we can't call that a quantifiable goal in a PM sense.) - TSM utilitization, If we have a marketing program and our goal is to increase utilization by x% per year
(Rob gets the impression Jerry doesn't think that the condition is met; Joanne thinks this too. Rob thinks that offering the service at all has an implicit assumption that someone, call them early adopters, will want to use it -- but maybe we can't call that a quantifiable goal in a PM sense.)
- Collocation utilization, If we have a marketing program and our goal is to increase utilization by x% per year
- Good Capability Measures
- Web Self-Service software distributions.
- IDEAS for performance measures not reported yet