1. The customer will either use the thalia-request RT queue or email individual team members to ask for a new domain. If the request is sent in through email, our customer support person should create a new ticket in the thalia-request RT queue to record this request.
2. Our customer support person will contact the customer to discuss their needs and gather information on how they will be using thalia.
3. The team will discuss if a domain should be provisioned.
4. Our customer support person will create a new RT ticket for isda::admin (by emailing isda-admin-rt@mit.edu or by using https://help.mit.edu) and state the name of the domain to be created. There are 2 deploy windows each week, on Tuesday and Wednesday night, between 6 pm and 9pm. ISDA OPS needs at least 24 hours in advance of a deployment window. For detailed information, please refer to their deployment policy.
5. Once the domain is created, our customer support person needs to logon to the new domain, use the super user self registration interface: https://domain-name.thalia.mit.edu/resttest.jsp (such as https://hst.thalia.mit.edu/resttest.jsp for the hst domain and https://ap.thalia.mit.edu/resttest.jsp for the ap domain) and click on the first button "" create an admin account for him/herself in that domain. It will create a domain admin with the same ID as shown on the x509 certificate and it shouldd return the status true if the account was created successful. Then our customer support person should use the regular thalia UI to create the domain admin account for the contact person for that domain.
6. The customer support person should add the domain admin to thalia-info mailman list. We should also have a form letter which we should send to our new users. It should cover
- url to access their new domain. (don't forget the https and mention they need a certificate).
- where the help file is.
- how to use our RT queue for questions.
- how to add more users to the thalia-info mailman list.
7. update the customer information document we have. And now we have a new domain and some new customers.