Introduction
The CRE Call Tree is the Interactive Voice Response (IVR) system that callers encounter when calling the CRE main number. This article details how users get around.
Flowchart
For the current call tree, view https://mitprod-my.sharepoint.com/:u:/g/personal/ce2_mit_edu/EXJj9VrbXlpHsHliarrerG4Bs5GNxxG4-tK8JmQD5tiS-A?e=XkLf8q
CRE Main Entry Point Number (617-258-5000)
This is the main number listed for the MIT Center for Real Estate.
If the call is made during business hours, the caller will be transferred to Business Hours Greeting Call Tree.
If the call is made after business hours, the caller will be transferred to Off-Business Hours Greeting Call Tree.
Legacy Phone Number (617-253-4373)
Our legacy phone number, 617-253-4373, should automatically be forwarded to the CRE Main Entry Point Number.
Business Hours Greeting Call Tree
Description
This is the tree callers reach when contacting the CRE Main Entry Point number during business hours.
Recorded Voice Prompt
Thank you for calling the MIT Center for Real Estate.
Please choose from the following menu options:
To be connected to the front desk at any time, press 0. (Forwards to Reception Call Group - See Below)
For information on the masters in real estate development program, press 1. (Forwards to Mary Hughes)
For information about professional and online education programs or partnerships, press 2. (Forwards to Paul Adornato / 617-253-5917)
For student career services, press 3. (Forwards to Kelly)
For a CRE staff directory, press 4. (Forwards to CRE Staff Directory Call Tree - see below)
To repeat this menu, press #.
Off-Business Hours Greeting Call Tree
Description
This is the tree callers reach when contacting the CRE Main Entry Point number outside of normal business hours.
Recorded Voice Prompt
Thank you for calling the MIT Center for Real Estate. Our offices are currently closed. To leave a message and have the appropriate party return your call, please select from the following menu:
If you are locked out of the office, press 9 to be connected to MIT Police. (Forwards to MIT Police Emergency Line / 617-253-1212. Note: MIT Police said it didn't matter if we called emergency or non-emergency line, either was appropriate)
To be connected to the front desk, press 0. (Forwards to Reception Call Group - See Below)
For information on the masters in real estate development program, press 1. (Forwards to Mary Hughes)
For information about professional and online education programs or partnerships, press 2. (Forwards to Paul Adornato / 617-253-5917)
For student career services, press 3. (Forwards to Kelly)
For a CRE staff directory, press 4. (Forwards to CRE Staff Directory Call Tree - see below)
To repeat this menu, press #.
CRE Staff Directory Call Tree
Description
This is the tree callers reach when contacting the pressing the option for the CRE Staff Directory (Option 4) on the Main CRE Call Tree.
Recorded Voice Prompt
For audiovisual services and classroom support, press 1 (Forwards to Karenina)
For technical support, press 2 (Forwards to Casey)
For finance and grants support, press 3 (Forwards to Constance)
For events planning and catering, press 4 (Forwards to Karenina)
For communications and website support, press 5 (Forwards to Lacey)
For the fiscal officer and ProCard support, press 6 (Forwards to Cheryl)
For Executive Leadership Assistance, press 7 (Forwards to Hannah)
For the administrative officer, press 8 (Forwards to Bettina)
For the front desk, press 0 (Forwards to Reception Call Group - See Below)
To return to the main menu, press 9 (Forwards to CRE Main Entry Point / 617-258-5000)
To repeat this menu, press #.
Reception Call Group
When a call is forwarded to the reception call group, it should ring the following:
- Joanne McHugh for 15 seconds
- Joanne McHugh, Hannah Muhlfelder for 15 seconds
- Joanne McHugh, Hannah Muhfelder, Mary Hughes for 15 seconds
- Joanne McHugh voicemail box