Performance Measures in Client Support Services
There is a weekly data collection and presentation process for many of the work processes in Client Support Services. This table provides access to the latest version of each
Topic |
Process Dashboard |
Client Satisfaction |
Other |
|
|---|---|---|---|---|
Business Help |
n/a |
|
||
Computing Help |
[latest weekly |
http://web.mit.edu/measures/css/dashboards/latest-business-dashboard.pdf |
|
|
Software Distribution |
[latest weekly |
http://web.mit.edu/measures/css/dashboards/latest-business-dashboard.pdf |
|
|
Software Downloads |
[latest monthly |
http://web.mit.edu/measures/css/dashboards/latest-business-dashboard.pdf |
n/a |
|
Security |
[latest weekly |
http://web.mit.edu/measures/css/dashboards/latest-business-dashboard.pdf |
n/a |
|
DMCA |
[latest weekly |
http://web.mit.edu/measures/css/dashboards/latest-business-dashboard.pdf |
n/a |
|
StopIT |
[latest weekly |
http://web.mit.edu/measures/css/dashboards/latest-business-dashboard.pdf |
n/a |
|
Stellar |
[latest weekly |
http://web.mit.edu/measures/css/dashboards/latest-business-dashboard.pdf |
|
|
Web Self Help |
[latest monthly |
http://web.mit.edu/measures/css/dashboards/latest-business-dashboard.pdf |
|
|