You are viewing an old version of this page. View the current version.
Compare with Current
View Page History
« Previous
Version 8
Next »
Client Support Servies Refresh
- look at sourcing models for each function (Service Desk, Departmental Services, etc)
- establish core services for CSS
- sunset non core services
CSS Integration Into and Enhancement of IS&T Service Delivery
- AUX early engagement in project life cycle
- reduce demand for support by making services easier to use
- ensure services are safe and secure
- pioneer IS&T wide change management 1.0
- support IS&T wide communication management v 1.0
- establish new staff and faculty technology orientation with HR
Facilitation of the Work of Real People
- enhance IT services delivered to faculty and students
- expand Depatmental Services
- streamline software delivery process
- define and deliver software stack in support of GIRs
- improve email/calendaring options
- provide easy access to software tools
- ensure services worthy of MIT
- become home to the strategy for the public student computing experience at MIT
Creation and Sustenance of a Culture of Data Governance
- deliver Information Security and Privacy Policy 1.0
Development of the CSS Workforce of the Future
- develop individual role definitions
- create CSS Leaders group
- provide cross training between staff
- focus on succession planning
- prioritize staff retention
CSS Process Integration
- create cohesion between teams and functions
- revamp of metrics and business processes
- ticketing tool evaluation and integration
Understanding of CSS Costs
- improved understanding of unit costs
- pilot new revenue models
- design business process improvements
- develop understanding of risk management and associated costs